Privacy Policy

1. Introduction

Welcome to PostRocket (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services.

2. Information We Collect

We collect the following types of information:

2.1. Information You Provide

  • When you create an account, we collect your name, email address, and any other details necessary for registration.
  • If you contact support, we collect details related to your inquiry.

2.2. Information Collected Automatically

  • Log data, including IP addresses, browser type, and access times.
  • Usage data, such as pages visited, features used, and interactions within the service.

2.3. Information from Third-Party Services

  • We use OAuth authentication to allow users to log in via third-party platforms (e.g., Google, GitHub). We only collect the necessary details authorized by the user during authentication.
  • We integrate Crisp Chat for customer support, which may collect communication data and technical details.

3. How We Use Your Information

We use collected information for the following purposes:

  • To provide and maintain our services.
  • To authenticate users and manage accounts.
  • To improve user experience and enhance security.
  • To provide customer support and communicate with users.
  • To comply with legal obligations.

4. Data Storage and Security

  • Our data storage and compute infrastructure are hosted in Germany (Frankfurt region).
  • We implement industry-standard security measures to protect user data from unauthorized access, loss, or misuse.
  • We do not sell or rent personal data to third parties.

5. Sharing of Information

We may share your information in the following circumstances:

  • With service providers assisting in business operations (e.g., hosting, analytics, customer support).
  • If required by law, legal process, or to protect our rights.
  • In the event of a business transfer, such as a merger or acquisition.

6. Third-Party Services

  • Crisp Chat: Communications through Crisp may be stored and used to improve customer support services.
  • OAuth Providers: We integrate third-party OAuth providers for authentication. We do not store passwords from these services.
  • Analytics & Tracking: We use Umami Analytics to understand service usage and performance metrics. This analytics platform is privacy-focused and collects only anonymous usage data without tracking users across sites.

7. Data Retention

We retain user data as long as necessary to fulfill the purposes described in this policy. Users can request data deletion by contacting us.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for data processing where applicable.
  • Opt out of marketing communications.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy periodically. Any changes will take effect immediately upon posting the updated policy.

11. Contact Us

For any questions regarding these Terms, contact us on email: [email protected].

Effective Date: January 30th, 2025